We keep our contact options simple and focused. For all enquiries — order updates, flavour recommendations, shipping questions, age verification, wholesale quotes, product defects, or general questions about our disposable vape range — email is the best and fastest way to reach us. Our team monitors the inbox throughout AEST business hours and most emails receive a personal response within four business hours. We deliberately keep our support channel email-only so every customer gets a clear, written record of their enquiry, our advice, and any resolutions offered. This protects both you and our team.

Email: info@au-vapehub.com (replies within 4 business hours, 7 days a week)

To save you time, our team has put together short answers to the questions we receive most often. If you don’t see your question below, please email us at info@au-vapehub.com.and a team member will respond personally, usually within the same business day.

Once your order leaves our Sydney warehouse you’ll receive a confirmation email with a tracking link from Australia Post or StarTrack. Most orders dispatched before 2pm AEST arrive within 2–5 business days to metro areas and 3–7 business days to regional Australia. If your tracking hasn’t updated in 48 hours, email our team with your order number and we’ll chase it up with the carrier on your behalf.

We comply fully with the Australian Consumer Law. If your IGET, ALIBARBAR, WALA, Groo or Picoo device arrives faulty, you’re entitled to a replacement, store credit or full refund within 30 days. Faulty items must be unused with original packaging. To start a return, email our team with your order number, a brief description of the issue, and a clear photo of the fault. Read our full Returns Policy for step-by-step instructions.

Yes — Vapehub supplies authentic disposable vapes to registered Australian retailers at wholesale rates. We carry IGET Bar Pro 10000, ALIBARBAR 9000, WALA Pop 10000, WALA YO 18000 and more. To apply, email your ABN, store details, and a brief description of your business to our wholesale team. All wholesale partners must hold a valid state vape retail licence and verify they comply with the TGA’s vaping regulations.

Every checkout runs through an independent 18+ ID verification service. We accept Australian driver’s licences, passports, and Proof of Age cards. Your ID is checked in real time and never stored on our servers. This is a legal requirement under the Australian Government’s vaping reform framework and is something we take very seriously. If your ID verification fails, email our team and we’ll help you complete the check manually.

If you need to change or cancel your order, email us as soon as possible at info@au-vapehub.com. Orders are usually picked, packed, and dispatched within a few hours of placement, so the earlier you email the better. Once an order has been dispatched we can no longer cancel it, but you can refuse the delivery and we’ll process a full refund on receipt.

Our Australian support team is available 24/7 through live chat, seven days a week, alongside email. Live chat is the fastest way to reach us and is typically answered within about 30 minutes. Email enquiries sent before 6pm AEST on weekdays typically receive a response within four hours; weekend emails are answered by 12pm Monday AEST.

While we don’t operate phone support, every message — chat or email — is read by a real member of the Vapehub team, not a chatbot, and you’ll always get a thoughtful, written response. If your enquiry is time-sensitive, please mark the subject line as “URGENT” and we’ll prioritise it in the queue.

Channel	Hours	Response time
Live chat	24/7, seven days a week	Typically answered within about 30 minutes
Email – weekdays	Before 6pm AEST	Typically within four hours
Email – weekend	Weekend	Answered by 12pm Monday AEST

When you email Vapehub, we collect only the personal information you choose to share — typically your name, email address, and the content of your message. We use this information solely to respond to your enquiry, resolve any issues with your order, and improve our service. We never sell, rent, or share your personal data with third parties for marketing purposes. For full details on how we handle your data, please read our Privacy Policy.

If your question relates to disposing of a used device, note that disposables contain lithium batteries and cannot go into general waste. Bunnings and Officeworks run dedicated drop-off points, and most councils accept devices locally — see DCCEEW — Electronics and batteries recycling.